"Anti-climax", "waste of time", "better of out of it". No, it's not another Friday night out for Sneak, but the unequivocal berating that BA's brand spanking new Terminal 5 building has received from all and sundry. Not one to gloat, often, Sneak remembers the enthusiasm with which IT journalists up and down the land were invited in, to be given special sneak preview insights into this exemplar of modern technology, during its construction.

How they ooh'd and ah'd over the magnificence of its construction, the wonder of its integrated IT infrastructure etc etc. Well, maybe now firms will be slightly more circumspect about floating their respective boats before big technology projects have actually been shown to work for real. Apparently it’s mainly down to a people and process problem, old T5. Not that this makes it any less painful for the parties involved. And for the record, Sneak would love to say he had a chance to see first hand the wonderous workings of the new terminal, but he couldn't find the car park.